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Contact Support

If you can’t resolve an issue yourself, here’s how to get help.

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Before Contacting Support

Try these first:
1

Check Documentation

Search this documentation for your issue. Most problems are covered in Common Issues.
2

Try Basic Fixes

  • Send /start to reset the bot
  • Use /balance to refresh balances
  • Check you’re on the correct chain
  • Verify your wallet has gas
3

Search Community

Your question may have been answered in community channels.

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Official Support Channels

Community Chat

Telegram GroupJoin our community to ask questions and get help from other users.Join Community →

Support Portal

Direct SupportFor account-specific issues, use the in-bot support option.Tap 🛟 Support in the main menu.

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What to Include in Support Requests

Including these details helps resolve your issue faster:

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For Transaction Issues

  • Transaction hash (if available)
  • Token address involved
  • Chain you were trading on
  • Amount you were trying to trade
  • Error message (screenshot if possible)
  • Time the issue occurred

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For Wallet Issues

  • Wallet address (public address, NOT private key)
  • Chain involved
  • What you were trying to do
  • Any error messages

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For Bot Issues

  • What action triggered the problem
  • Any error messages shown
  • Your Telegram username (for account lookup)

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Example Support Request

Good request: 
Issue: Trade failed with slippage error

Details:
- Token: 0x1234...5678 on Sonic
- Amount: 50 S buy
- Slippage: 15%
- Error: "INSUFFICIENT_OUTPUT_AMOUNT"
- Time: Today at 3:45 PM UTC
- TX hash: 0xabcd...

I've tried increasing slippage to 30% but still failing.
Poor request: 
Trade not working please help
The more details you provide, the faster the issue can be resolved.

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Security Warning

AceBot support will NEVER:
  • DM you first
  • Ask for your private key
  • Ask for your seed phrase
  • Ask for wallet passwords
  • Request remote access to your device
  • Ask you to send tokens to “verify” your wallet
Anyone doing this is a SCAMMER.

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Reporting Scammers

If someone tries to scam you:
1

Don't Engage

Stop all communication immediately.
2

Block Them

Block the scammer on Telegram.
3

Report to Telegram

Use Telegram’s report function.
4

Warn Community

Post in the community chat (without clicking any links they sent).

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Response Times

ChannelTypical Response
Community ChatMinutes to hours (community help)
Official Support24-48 hours
Critical IssuesPrioritized faster
Complex issues may require investigation and take longer.

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What Support Can Help With

Support covers:
  • Transaction troubleshooting
  • Account issues
  • Feature questions
  • Bug reports
  • General guidance
Support cannot assist with:
  • Private key recovery (keys are encrypted and not accessible to the team)
  • Reversing blockchain transactions
  • Recovering funds sent to wrong addresses
  • Issues with external services or tokens

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Feature Requests and Feedback

Have ideas to improve AceBot?
  • Share in the community chat
  • Upvote suggestions from others
  • Be specific about what you’d like and why
Community feedback is actively reviewed and features are prioritized based on demand.

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Stay Updated

Twitter

Follow for updatesFollow @AceBotApp →

Community

Join discussionsJoin Community →
Issue TypeWhere to Go
Trade failingFailed Transactions
Balance wrongCommon Issues
Bot not respondingCommon Issues
Security concernReport in community + block scammer
Feature questionThis documentation
Account issueIn-bot Support (🛟)